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Frequently Asked Questions

How much time does delivery take?

We process and ship all orders within 1–2 business days. Once shipped, your order typically arrives within 2 to 5 business days anywhere in Saudi Arabia.

You will receive a tracking number via email or SMS as soon as your order is dispatched.

Is shipping really free?

Yes, we offer 100% free standard shipping on all orders within Saudi Arabia — no hidden fees at checkout.

Although our actual shipping cost is 32 SAR, we cover it for you to give you a smooth shopping experience.

What if I receive a damaged or wrong item?

We’re sorry for the inconvenience! If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery.

We will cover the full return cost and either send a replacement or issue a full refund. For full details, please visit our Refund Policy.

Can I return a product if I change my mind?

Yes! You can return a product within 7 days of delivery as long as it’s unused, undamaged, and in original packaging.

Please note: A return shipping fee of 12 SAR will be deducted from your refund unless the item was damaged or incorrect.
For full details, please visit our Refund and Refund Policy.

How can I contact customer support?

You can reach us at:

📧 Email: hello@nasebi.shop
📞 Phone/WhatsApp: +44 7308 520175
🕒 We’re available Sunday to Thursday, from 10 AM to 6 PM (KSA Time).
We usually reply within 24 business hours.